ABOUT AIRTEL X LABS

At Airtel XLabs our work fundamentally transforms the way people communicate and the way businesses operate. Since our early days in the mobile era, we have rallied relentlessly to break down communication barriers. Today, our work goes beyond telecom -- we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of their data. Our focus, however, has remained: deliver solutions that truly enrich the lives of our customers.

0M

minutes of call usage per day

0TB

Data usage per day

0L

users on My Airtel App everyday

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online recharges per minute everyday

EXPLORE X LABS

EXPERIENCE

GROWTH

INTELLIGENCE

WYNK

PRODUCT

EXPERIENCE

The Experience team is the face of Airtel -- powering over 200 million user interactions every day. This team of engineers predicts a customers problems before it is raised, generates solutions, and addresses concerns in record time using powerful machine-learning and AI technologies.

The experience team is also the force behind the My Airtel app, a platform that connects all Airtel solutions and services under one, single, powerful hub. It is also the pioneer of that path breaking Airtel Open Network.

In addition to providing a stellar experience via the Digital Experience team, Airtel’s product engineering teams help automate processes across the Airtel ecosystem to improve efficiency and customer satisfaction. For example, the team’s latest engineering feat “AADHAR-based customer onboarding” has digitized customer acquisition start-to-finish and ensures SIM activation in under 5 minutes. Similarly, Airtel Konnect, an internal mobile app built by the team, empowers over 40,000 Airtel field agents to handle more than 5 millions tasks every day.

Come chat with us to learn more about the cutting edge work we do at unparalleled scale.

Explore Careers at EXPERIENCE

MEET THE LEADERS

Harmeen Mehta
Global CIO and Head of Digital
Santanu Bhattacharya
Chief Data Scientist
Akhilesh Yede
Head of IOT
Anant Kumar
Head of Product Engineering
Akshat Verma
VP and Head Growth