The Experience team is the face of Airtel -- powering over 200 million user interactions every day. This team of engineers predicts a customers problems before it is raised, generates solutions, and addresses concerns in record time using powerful machine-learning and AI technologies.
The experience team is also the force behind the My Airtel app, a platform that connects all Airtel solutions and services under one, single, powerful hub. It is also the pioneer of that path breaking Airtel Open Network.
In addition to providing a stellar experience via the Digital Experience team, Airtel’s product engineering teams help automate processes across the Airtel ecosystem to improve efficiency and customer satisfaction. For example, the team’s latest engineering feat “AADHAR-based customer onboarding” has digitized customer acquisition start-to-finish and ensures SIM activation in under 5 minutes. Similarly, Airtel Konnect, an internal mobile app built by the team, empowers over 40,000 Airtel field agents to handle more than 5 millions tasks every day.
Come chat with us to learn more about the cutting edge work we do at unparalleled scale.